Effective Date: August 17, 2026

Introduction

Thank you for choosing ZAVELO.

This Payment Policy explains the payment methods we accept, how payments are processed, and other important payment information relating to purchases made through zavelo.shop.

By placing an order through our website, you acknowledge and agree to the terms stated in this Payment Policy. Please review this policy carefully before completing your purchase.

Accepted Payment Methods

At ZAVELO, we provide secure and trusted payment options to help make your checkout experience convenient and reliable. We currently accept the following payment methods:

Credit and Debit Cards

1. Visa
2. Mastercard
3. American Express
4. Discover
5. Diners Club
6. Elo
7. JCB
8. UnionPayCard

Payments are securely processed through Stripe, a third-party payment service provider that uses security measures designed to protect payment information during transactions.

Payment options available to you may vary depending on your location, device, browser, payment provider, or other checkout conditions.

All payments must be successfully authorized and completed before an order can be processed and prepared for shipment.

Secure Payments

Protecting your payment information is important to ZAVELO. Payments are processed through trusted third-party payment providers using industry-standard encryption and security measures.

For your protection, ZAVELO does not store your complete debit or credit card information on its own servers. Payment information may be securely handled by the applicable third-party payment provider according to its own privacy and security practices.

Payment Authorization

All payments are subject to authorization and verification by your payment provider, card issuer, bank, or other financial institution.

Orders are processed only after payment has been successfully approved and confirmed.

If a payment is declined, cannot be verified, is reversed, or fails authorization, the order may remain pending, be delayed, or be cancelled until a valid payment is received.

ZAVELO is not responsible for delays caused by a customer’s bank, card issuer, payment provider, or other financial institution.

Currency

All product prices displayed on zavelo.shop are shown in the currency selected or made available on the website at the time of purchase.

If your payment method uses a different currency, your bank, card issuer, or payment provider may convert the transaction into your local currency.

Any currency-conversion fees, international transaction charges, foreign transaction fees, or additional banking charges applied by your payment provider are the customer’s responsibility.

Order Confirmation

Once your payment has been successfully processed, an order-confirmation email containing your purchase details will be sent to the email address provided during checkout.

The confirmation email may include your order number, purchased products, order total, shipping information, and other relevant transaction details.

If you do not receive your confirmation email within a reasonable period, please check your spam or junk folder first. If you still cannot locate the confirmation email, please contact our customer-support team.

Pricing Accuracy

We make every reasonable effort to ensure that product prices, descriptions, product details, and payment information displayed on our website are accurate and up to date.

However, errors may occasionally occur due to technical issues, system malfunctions, data-entry mistakes, or other circumstances.

If a pricing error, technical problem, or system malfunction occurs, ZAVELO reserves the right to correct the error and, where permitted by applicable law, cancel or decline any affected order.

If a pricing issue is identified after payment has been completed, we will contact you promptly to explain the situation and discuss the available options.

Taxes and Additional Charges

Where required by applicable law, taxes and other mandatory charges will be calculated during checkout based on the shipping destination and other relevant transaction details.

The complete amount payable for your order, including any applicable taxes or mandatory charges, will be displayed before you confirm and complete your purchase.

Additional charges imposed by your bank, card issuer, payment provider, or currency-conversion service may not be included in the amount displayed by ZAVELO and remain the customer’s responsibility.

Refunds

Approved refunds for eligible purchases will be processed in accordance with our applicable Return and Refund Policy.

Whenever possible, refunds will be issued to the original payment method used to complete the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Once a refund has been issued by ZAVELO, processing times controlled by the payment provider are outside our control.

Payment Disputes and Chargebacks

If you believe there is an unauthorized transaction, incorrect charge, or payment-related issue associated with your order, please contact ZAVELO as soon as possible so that we can review the matter and assist you.

We encourage customers to contact our support team before initiating a payment dispute or chargeback when the issue can reasonably be resolved directly.

Any unauthorized transaction should also be reported to your bank, card issuer, or applicable payment provider without unnecessary delay.

Failed or Cancelled Payments

If a payment fails or an order is cancelled before payment is successfully completed, the order may not be processed or shipped.

If an order is cancelled after a payment has already been captured, any applicable refund will be handled in accordance with our refund procedures and the policies of the relevant payment provider.

Changes to This Payment Policy

ZAVELO reserves the right to update or modify this Payment Policy from time to time to reflect changes in our payment methods, business practices, payment providers, legal requirements, or other operational needs.

Any updated version will be posted on this page with a revised effective date.

We encourage customers to review this page periodically for the latest information.

If you have questions about this Payment Policy, payment methods, a payment issue, or a refund, please contact our customer-support team.

ZAVELO Customer Support

Website: zavelo.shop

Please use our Contact Us page for customer-support inquiries.