Effective Date: August 17, 2026

Introduction

Welcome to ZAVELO.

Protecting your privacy is important to us. We are committed to collecting, using, and protecting your personal information responsibly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, how we protect it, and the privacy rights available to you when you visit zavelo.shop, place an order, or communicate with our customer support team.

By accessing or using our website, you confirm that you have read and accepted the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website.

Information We Collect

To operate our online store and provide our products and services effectively, we may collect the following categories of information:

• Personal Information: Your name, email address, billing address, shipping address, phone number, and any other information you provide while placing an order, creating an account, or contacting us.

• Order Information: Details about the products you purchase, your order history, delivery instructions, shipping details, returns, refunds, and related transaction records.

• Payment Information: Payments are securely handled by authorized third-party payment processors. ZAVELO does not directly store your complete debit or credit card details on its servers.

• Device and Technical Information: Your IP address, browser type, operating system, device identifiers, approximate location, and other technical information automatically collected when you visit our website.

• Cookies and Usage Information: Information about how you browse and interact with our website, including the pages you visit, products you view, items added to your cart, and your website preferences.

How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including to:

• Process, confirm, and complete your orders.

• Arrange shipping and delivery of purchased products.

• Send order confirmations, shipping notifications, and service-related updates.

• Provide customer support and respond to your questions or requests.

• Process eligible returns, exchanges, cancellations, or refunds.

• Improve our website, products, services, and overall customer experience.

• Remember your preferences and shopping-cart selections.

• Send promotional communications when you have agreed to receive them.

• Detect, investigate, and prevent fraudulent, suspicious, or unauthorized activity.

• Protect the security and integrity of our website and business.

• Fulfil applicable legal, regulatory, tax, and compliance obligations.

Cookies and Tracking Technologies

ZAVELO uses cookies and similar tracking technologies to improve website functionality and provide a smoother shopping experience.

Cookies may help us:

• Remember your preferences.

• Keep products in your shopping cart.

• Understand how visitors use our website.

• Improve website performance and navigation.

• Measure the effectiveness of our services and marketing activities.

You can manage, restrict, or disable cookies through your browser settings. Please note that disabling certain cookies may prevent some website features from working correctly.

How We Share Your Information

We only share your personal information when it is reasonably necessary to operate our store, complete your orders, provide our services, or comply with legal requirements.

Your information may be shared with:

• Secure payment-processing providers.

• Shipping, courier, and logistics partners.

• Website hosting and e-commerce service providers.

• Customer-support and technical service providers.

• Analytics and website-performance providers.

• Fraud-prevention and security service providers.

• Professional advisers where reasonably necessary.

• Government departments, regulators, courts, or legal authorities when disclosure is required by applicable law.

ZAVELO does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Service providers receiving customer information are only provided with the information reasonably required to perform their assigned services.

Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information against unauthorized access, disclosure, alteration, misuse, destruction, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute data security.

Customers are responsible for keeping their account credentials and passwords private and secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders.

• Provide customer support.

• Maintain transaction and business records.

• Meet legal, accounting, and tax obligations.

• Resolve complaints or disputes.

• Prevent fraud and unauthorized activity.

• Enforce our agreements and store policies.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

Your Privacy Rights

Depending on the privacy laws applicable to your location, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Request restrictions on certain processing activities.

• Object to certain uses of your personal information where permitted by law.

• Withdraw consent where processing is based on your consent.

• Opt out of promotional emails or marketing communications.

You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting our support team.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

Third-Party Services

ZAVELO may use trusted third-party providers for payment processing, order delivery, website hosting, analytics, technical support, security, and other operational services.

These third parties operate under their own privacy policies and terms. We encourage you to review their policies where appropriate.

Our website may also contain links to third-party websites or services for your convenience. ZAVELO does not control and is not responsible for the privacy practices, security, availability, or content of external websites.

Visiting or using a third-party website is done at your own discretion and is subject to that third party’s terms and privacy policy.

Children’s Privacy

ZAVELO is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate consent. If we become aware that personal information has been collected from a child without valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information to us may contact our support team to request its removal.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, legal obligations, or privacy practices.

Any revised version will be posted on this page with an updated effective date. Changes will become effective when published unless a different date is required by applicable law.

We encourage you to review this Privacy Policy from time to time to remain informed about how we collect, use, share, and protect your information.